Frequently Asked Questions

Yes, you do need a valid prescription prescribed by a qualified Optometrist.
Easy! We provide FREE eye check at our store. Click here to register for an appointment
Usual delivery take 3-5 business days, subject to stock availability.
We’re happy to assist with returns or exchanges within 14 calendar days of purchase, provided they are unopened original packaging and in a new condition.
Read our return or warrant policy
The average age is 18 years old; however, research has shown that younger children are capable to wear and maintain contact lenses. We recommend you to visit any eye practitioner for consultation.
False! The lens material can only decompose at a temperature much higher than the boiling point of water.
A membrane covers your eyes and connects to the inside of your eyelids. So it is physically impossible that your contact lens could slide through it.
No. Contact lenses can be easily removed if you use the method your practitioner instructs you.
Very unlikely. With proper care and fitting, your contact lenses should stay in place most of the time.
Very unlikely. Most common eye health issues are caused by poorly fitted lenses, or not taking care of the lenses as instructed. If you experience any unusual eye discomfort or changes in your vision, remove your lenses and contact your eye care practitioner.